CRUISE WITH CONFIDENCE

Cancel up to 48 hours before you sail and get a future cruise credit valid to book by April 30, 2022 and sail by September 30, 2022. For cruises booked on or before July 31st, 2021.

Concerned about traveling? Looking for flexibility in your plans?

As of May 6, 2020, our enhanced Cruise with Confidence program gives you even more flexibility.

Whether you’re already booked on a cruise, or are thinking about it, we want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through April 30th, 2022. Whether it’s a booking you already have or one you make right now through July 31st, 2021, you’re covered. As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit. The credit is valid to book by April 30th, 2022 and sail by September 30th, 2022.

As of May 6th, 2020 we have also added the new “Best Price Guarantee” option outlined below.

• Best Price Guarantee -Spot a better price on your booked cruise? Our Best Price Guarantee lets you take advantage of a better price up to 48 hours before your sail date — just give us a call. You’ll receive the difference as a non-refundable onboard credit inside final payment or rate adjustment outside final payment.

What you need to know

• As long as you cancel at least 48 hours before your sail date, you’ll receive a Future Cruise Credit.

• The Cruise with Confidence program covers bookings that are booked on or before July 31st, 2021, that set sail on or before April 30th, 2022.

• Future Cruise Credits are valid to book by April 30th, 2022 and sail by September 30th, 2022.

• You may owe any difference in cruise fare if your new booking exceeds the Future Cruise Credit’s value.

• Some restrictions may apply.

• If you opt into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for any Future Cruise Credit offers or refunds related to our Global Suspension of sailings.

Need to change or cancel your cruise?

If you need to change or cancel your cruise, please contact us by phone or send us an email at book@rccl.ae to cancel your reservation, or call our Royal Customer Service Team (11am – 11pm / Sat – Thu) to change your ship and sail date: +971 4 331 4299. If you booked with a Travel Advisor, please contact them for assistance. Please know, hold times may be longer than expected. We appreciate your patience.

Do you have a Future Cruise Credit you’d like to redeem?

You can now apply your Future Cruise Credit by calling us on +971 4 331 4299 or by clicking on the button below to fill a form – our Cruise Specialist will contact you right away. Use it on an existing reservation or a new one.

REDEEM CRUISE CREDIT

FREQUENTLY ASKED QUESTIONS

Q : What is the Cruise with Confidence policy?
A :  As of May 6th, 2020, we have enhanced and expanded our Cruise with Confidence policy to give you even more peace of mind. The new Cruise with Confidence policy allows our guests that booked their cruise on or before July 31st, 2021, to cancel any cruise departing on-or-before April 30th, 2022, up to 48 hours before your sail date and receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through September 30th, 2022.

Q : Do all sailings qualify for “Cruise with Confidence”?
A :  Cruise with Confidence covers cruises booked on or before July 31st, 2021, that set sail on or before April 30th, 2022.

Q : How long will I have to redeem my Future Cruise Credit?
A :  Cruise with Confidence Future Cruise Credits expire April 30, 2022. You must redeem the FCC for a cruise that departs on or before September 30, 2022.

Q : How do I cancel or move my cruise?
A : If you booked with a Travel Advisor, please contact them for assistance with your cancellation. If you booked directly with us, please give us a call or email us at book@rccl.ae. Remember, you or your Travel Advisor must notify us of your cancellation at least 72 hours before the day you set sail. We appreciate your patience as call volume may be higher than normal.

Q : What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?
A : If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance.

Q : Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?
A : No, you’ll have to apply your Future Cruise Credit to a future cruise onboard Royal Caribbean International.

Q : Do standard Final Payment timelines still apply during this timeframe?
A : Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.

Q : How are Non-Refundable Deposit bookings impacted by this policy update?
A : Non-Refundable Deposits that were booked on or before July 31st, 2021 and are sailing on-or-before April 30th, 2022 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed prior to July 31st, 2021 – the change fee will be waived.

Q :  If I move forward with the Best Price Guarantee, and I am issued onboard credit, when will I get it?
A :  The Best Price Guarantee program allows guests to take advantage of better rates up to 48 hours prior to sail date! Guests must be booked on or before July 31st, 2021 for sailings that depart on or before April 30th, 2022 and they can request the difference of their booked rates versus any rate reduction. The difference in pricing will be added to the booking as an onboard credit, inside final payment, and it’ll be applied within 14 business days, and a new confirmation will be generated with the Onboard Credit value.

Q : Upon cancellation, will I be credited for any pre-cruise purchases, such as beverage packages, shore excursions, etc.?
A : Yes, pre-cruise purchase will be refunded to the original form of payment.

Q : When it comes to the Cruise with Confidence notification window, what exactly is “up to 72 hours before”?
A : Due to immigration requirements, Royal Caribbean needs a full 72 hours to process your cancellation before your day of departure. Here are day-by-day scenarios below, to help you understand exact timing. It may seem technical, but we’re trying to give you as much time to make your decision as we can. For any additional concerns regarding our Cruise with Confidence cancellation policy, please feel free to contact us at any time before your cruise.

CRUISE WITH CONFIDENCE 48 HOUR NOTIFICATION WINDOW

IF YOU ARE SAILING ON

YOU NEED TO CALL US BEFORE

Monday11AM & 7PM

ThursdayTuesday11AM & 7PM on ThursdayWednesday11AM & 7PM on SaturdayThursday11AM & 7PM on SundayFriday11AM & 7PM on MondaySaturday11AM & 7PM on TuesdaySunday11AM & 7PM on Wednesday

Terms & Conditions

Royal Caribbean International’s (“RCI”) “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before July 31, 2021, on sailings between June 12, 2020 and April 30, 2022 with the option to either: (i) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to RCI for their cruise, or (ii) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 72 hours prior to the vacation start date. If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a CWC FCC:

(a) before the final payment due date of the booking (the“Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to RCI on the booking, the guest will receive an FCC equal to the amount of the NRD paid. RCI will refund any other payments it received toward the guest’s cruise fare.

(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to RCI.

“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through RCI.

“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to RCI. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled (note: depending on when the guest cancelled, an exception may apply for cancelled cruises originally scheduled to embark after October 31, 2020). If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.

The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-transferrable, non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before April 30, 2022 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, on RCI, for a sailing scheduled to depart on or before September 30, 2022. If not used on or before April 30, 2022, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.

If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by RCI.

RCI’s “Cruise with Confidence” program is not available to bookings made after July 31, 2021. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. These program terms do not apply to RCI bookings made by residents of mainland China. Residents of mainland China who booked with RCI should refer to the Cruise with Confidence program terms posted on https://www.rcclchina.com.cn. RCI reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without notice.